FAQ
Are you a factory or a trading company?
We are a factory with independent manufacturing capability, and we also engage in global trade. Our company was established in 2014.
What payment methods do you support?
We support multiple payment methods to provide a convenient transaction experience for our global customers. Common payment methods include T/T and L/C.
How can I choose the right Roots blower model?
Please let us know your requirements for flow rate, pressure, and conveying medium.
Do you offer customization services?
Yes, we do. Our Roots blowers can be customized according to specific customer requirements, including flow rate and pressure, material customization, and functional customization.
What about delivery time and shipping methods?
We usually complete shipment within 15–30 days after receiving payment confirmation, depending on the order quantity and customization needs. We offer multiple shipping methods, including sea freight and air freight, to ensure timely delivery.
What is the service life and warranty period?
Our Roots blowers are designed for a service life of more than 10 years. With proper operation and maintenance, the equipment can run stably for many years. We provide a 1-year warranty. During the warranty period, we offer free repair and replacement services. Beyond the warranty, we also provide continuous after-sales support and spare parts supply to ensure long-term stable operation of the equipment.
What after-sales services do you provide?
We provide installation guidance, commissioning services, training, spare parts supply, and remote support.
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